SERVICE DELIVERY POLICY
This policy explains how PROCHAMPS TRAINING AND CONSULTING (OPC) PRIVATE LIMITED, operating as Life Rise Academy, delivers its programs and services.
1. Digital Services
Life Rise Academy provides digital and online services, which may include:
- Live masterclasses and workshops;
- Group coaching programs;
- One-to-one coaching sessions;
- Recorded courses;
- LMS access;
- Workbooks, recordings and downloadable resources;
- Community access; and
- Participant support.
Enrolment includes only the services and resources stated on the applicable official sales page.
We do not currently ship physical products unless a sales page specifically states otherwise.
2. Payment Confirmation
Enrolment is confirmed after successful payment through Razorpay or another authorised payment provider.
Customers should keep their payment confirmation and transaction ID.
3. Delivery Timeline
Access and onboarding will normally be sent to the registered email address or WhatsApp number within 24 hours of successful payment.
Depending on the purchased program, delivery may include:
- A payment or enrollment confirmation;
- Welcome and onboarding information;
- LMS login or course-access instructions;
- Live-session dates and joining links;
- Digital materials or workbooks;
- Community invitation; and
- Support contact information.
Because access may initially be provided manually, customers should allow the complete 24-hour delivery period.
4. Live Sessions
Live-session dates and times will be communicated in Indian Standard Time unless otherwise stated.
Zoom or other joining information will be sent through the registered email or WhatsApp number before the scheduled session.
Customers are responsible for:
- Joining at the correct time;
- Using a suitable internet connection and device;
- Keeping joining links private; and
- Checking email, spam, promotions and WhatsApp messages.
Recordings are provided only where they are specifically included in the program offer.
5. One-to-One Sessions
One-to-one sessions may be arranged through Calendly, WhatsApp or another booking system.
A booking is confirmed only after the customer receives a booking confirmation. The meeting link will be sent through the registered email or WhatsApp number.
Rescheduling requests should be made at least 24 hours before the appointment and are subject to availability.
6. Customer Information
Customers must provide a correct and accessible email address and phone or WhatsApp number.
We are not responsible for delivery delays caused by incorrect information, full inboxes, spam filters, blocked messages or the customer losing access to the registered account.
7. Access Not Received
If access is not received within 24 hours of successful payment, email contact@liferiseacademy.com with:
- Full name;
- Registered email address;
- Registered phone number;
- Program name;
- Payment date and amount; and
- Razorpay payment ID or transaction reference.
We will verify the payment and make reasonable efforts to provide the missing access promptly.
8. Delays or Schedule Changes
Delivery may occasionally be affected by payment verification, technical problems, platform outages, illness, emergencies or circumstances outside our reasonable control.
If Life Rise Academy materially changes or cancels a live service, participants will be informed and may be offered a revised date, replacement session, recording, equivalent resource, credit or refund where appropriate.
9. Refunds
Cancellation and refund eligibility is governed by:
https://liferiseacademy.com/cancellation-and-refund-policy/
Providing or accessing program materials, onboarding resources, LMS/community access or sessions may affect refund eligibility as stated in that policy.
10. Contact
Legal entity: PROCHAMPS TRAINING AND CONSULTING (OPC) PRIVATE LIMITED
Brand: Life Rise Academy
Email: contact@liferiseacademy.com
Phone/WhatsApp: [+91-9315940194]
Address: [Mumbai, Maharashtra]