CANCELLATION AND REFUND POLICY

This policy applies to programs, coaching sessions, courses, workshops, digital materials and other services purchased from PROCHAMPS TRAINING AND CONSULTING (OPC) PRIVATE LIMITED, operating as Life Rise Academy.

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1. Cancellation Within 24 Hours

A cancellation may be requested within 24 hours of successful payment only when:

• Program access has not been issued;
• Digital materials or onboarding resources have not been provided;
• Community or LMS access has not been provided; and
• No live, recorded or one-to-one session has been accessed or attended.

All these conditions must be satisfied.

A cancellation request must be emailed to contact@liferiseacademy.com within 24 hours of payment. The time the email is received will be used to determine eligibility.

2. When the Fee Becomes Non-Refundable

The fee becomes non-refundable once any of the following occurs:

• LMS, course or community access is issued;
• A welcome email, onboarding resource, workbook, recording or digital material is provided;
• A live or recorded session is accessed;
• A one-to-one session is attended;
• More than 24 hours have passed since successful payment.

Access is considered issued when it is sent to the email address or WhatsApp number provided during registration. Customers are responsible for providing correct contact information and checking spam, promotions and blocked-message folders.

No refund will ordinarily be provided for change of mind, personal schedule conflicts, non-attendance, failure to complete the program, lack of participation, internet or device problems on the customer’s side, or dissatisfaction based on subjective expectations.

3. Exceptions

A payment review or refund may be provided for:

• Duplicate payments;
• An incorrect amount charged;
• A successful payment for which we fail to deliver the purchased service;
• Cancellation of the service by Life Rise Academy without a reasonable replacement or rescheduled delivery; or
• Circumstances where a refund is required by applicable law.

4. How to Request Cancellation or Payment Review

Email contact@liferiseacademy.com with:

• Full name;
• Registered email address;
• Registered WhatsApp or phone number;
• Program name;
• Payment date and amount;
• Razorpay payment ID or transaction reference; and
• Reason for the request.

We may request additional information to verify the payment and access status.

5. Approved Refund Timeline

If a refund is approved, Life Rise Academy will initiate it to the original payment method within seven business days of approval.

Razorpay, the customer’s bank or payment provider may require additional processing time before the amount appears in the account.

6. One-to-One Appointments

One-to-one coaching fees are non-refundable after the session is attended or access is provided.

A request to reschedule should be made at least 24 hours before the appointment. Rescheduling is subject to availability. Missed appointments or requests made with less than 24 hours’ notice may be treated as used sessions.

7. Contact

Legal entity: PROCHAMPS TRAINING AND CONSULTING (OPC) PRIVATE LIMITED
Brand: Life Rise Academy
Email: contact@liferiseacademy.com
Phone/WhatsApp: [+91-9315940194]
Address: [Mumbai, Maharashtra,]
Terms and Conditions:
https://liferiseacademy.com/terms-and-conditions/
Service Delivery Policy:
https://liferiseacademy.com/service-delivery-policy/